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Shipping
Shipping
The best way to track your deliveries is through Australia Post’s mobile app. You can also track your parcels on auspost.com.au by using the online tracking tool.
If you have a delivery or tracking inquiry please check the Auspost website for updates relating to expected delivery time-frames for specific regions here.
If you believe that your parcel has been lost or damaged, you may lodge an inquiry directly with Auspost here or here
Please note our customer service representatives are currently attending to an increased volume of inquiries, so please allow up to 48 hours for a response. We thank you for your understanding.
Orders received before 10:00am AEDT on business days will be dispatched on the same day. All orders received after 10:00am AEDT will be dispatched on the next business day.
Once your order has been collected by Australia Post, you will receive your tracking information via the email address used to place your order.
Australian orders under $50 will incur a flat fee of $6.95.
| Destination | Timeframe |
$ |
| Australia (Domestic Standard Shipping Australia Post Parcel Post) |
1-6 Business Days to metro areas 5-13 Business Days to rural areas |
$6.95 (Orders under $50) FREE (Orders over $50) |
| Australia (Australia Post Express Post) |
2-5 business days for select* destinations. *Please check your postcode via the Australia Post website to ensure your postcode is within the Express Post network here |
$9.95 |
| New Zealand (Australia Post International) | 5-10 business days from dispatch | Free on all orders over $50 |
| New Zealand (DHL Express) | 3 - 14 Business Days | $20.00 |
**Please check your postcode resides within the Express Post Delivery Network before ordering here: Standard and International shipping can take up to 14 business days so please be wary when selecting your shipping method.
INTERNATIONAL SHIPPING
We currently offer Free Shipping to New Zealand via Australia Post International Express service on all orders over $50.
All DHL Express Worldwide shipping rates are calculated at checkout based on size, weight and location.
Misfit Shapes does not take responsibility for any customs or import duty charges incurred for international deliveries. All charges are to be paid by the customer on delivery of order.
Customs policies vary widely from country to country, so please contact your local customs office for further information.
www.customs.govt.nz/features/internetshopping/Pages/default.aspx
Returns
Returns
Returns
When you purchase goods from us, the purchase will be subject to certain laws including the Australian Consumer Law (“ACL”). The ACL gives you certain rights that cannot be excluded such as that the goods are of acceptable quality, reasonably fit for the purpose and are in accordance with any applicable description.
Change of mind returns (other than defective products)
Please note: We are unable to facilitate exchanges for online orders, so we suggest returning the item for a refund and re-purchasing the correct item.
Misfit offers free returns for Australian orders. We will happily refund your item provided the item is returned within the return period and the item and its packaging are in original condition with the original tag attached. You can return your order within 4 weeks from the date of purchase.
Please make sure you place any labels or stickers on the outside of the parcel (not directly on the box). Please note that returns will not be accepted if stickers are stuck directly on any product packaging as all returns need to be received in a re-sellable condition.
Click here to generate your free returns label.
Returns are not available for free, promotional items or SALE items. If a free, promotional item or SALE item is deemed faulty, we will offer a suitable replacement.
Once we have received your return at our warehouse, please allow 3-7 business days for processing.
Defective products
Defective Products can be returned to us within a reasonable timeframe subject to providing us with proof of purchase or alternatively where we have details of your purchase in our records. We will provide a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
International Returns
We are unable to facilitate exchanges for international orders, so we suggest returning the item for a refund and re-purchasing the correct item.
Please note, all international return shipping costs are at the expense of the customer, and we recommend using a tracked method to ensure safe arrival. Once we have received the item/s back to our warehouse, please allow 3-5 business days for your return to be processed.
Misfit Returns
1 Fennel St
Port Melbourne
VIC, 3207
Australia
Care Instructions
Care Instructions
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